Microsoft Office 2013 Professional Plus

Shipping Policy

• Method: All products are delivered digitally via email; no physical shipping occurs.
• Delivery Time: Licenses are typically delivered within 5 minutes of payment, but may take up to 24 hours due to demand, technical issues, or verification.
• Global Access: Our digital products are available worldwide, 24/7.
• Order Confirmation: Upon purchase, you will receive a confirmation email. Retain this as proof of purchase.
• Technical Issues: If you don’t receive your license, check spam folders or contact support. Ensure your email address at checkout is accurate.

Refunds and Returns

Fraud Prevention
Additional verification may be required for security purposes, potentially delaying delivery. Your cooperation ensures a secure shopping experience.

Customer Support
For questions or concerns, contact our 24/7 support team via email or live chat.

Policy Updates
We may update this Shipping Policy at any time. Continued use of our services constitutes acceptance of the changes.dable prices. Your satisfaction is important to us, and we stand behind the products we offer. However, due to the nature of our products being digital goods delivered electronically, we have a specific refund and return policy in place.

Eligibility for Refunds

We offer refunds only under the following circumstances:

• The product is not as described.
  If the product you receive does not match the description on our website, you may be eligible for a refund.
• The product does not work.
  If you experience technical issues with activating or using the license, and our support team is unable to resolve the issue, you may request a refund.

To request a refund, please contact our customer support team at support@affordablesoftware.com with a detailed explanation of the issue. Each request will be reviewed on a case-by-case basis, and a refund will be issued at our sole discretion if the request meets our eligibility criteria.

Conditions Not Eligible for Refund

• Change of Mind:
  Once a purchase has been made, we cannot issue a refund if you simply change your mind or decide you no longer need the product.
• Incorrect Purchase:
  Please double-check your order before completing the purchase. We cannot provide refunds for licenses purchased in error, such as the wrong version or product.

Refund Request Deadline

All refund requests must be submitted within seven (7) days of your original purchase date. Any refund requests submitted after this deadline will not be considered.

Refund Process

Once we have received your refund request and determined that it meets our eligibility criteria, we will issue a refund to your original payment method within 14 business days. You will receive an email confirmation once the refund has been processed.

Technical Support

If you encounter any difficulties with the installation, activation, or use of your software, please reach out to our customer support team. Our support staff is available 24/7 and is dedicated to resolving any issues you may face. We are here to help ensure your software is functioning correctly and to answer any questions you may have.

Policy Changes

By making a purchase on our website, you agree to this Refund and Return Policy. We reserve the right to modify this policy at any time, so please review it periodically for any updates or changes.

If you have any questions or concerns regarding this policy, feel free to contact us at support@affordablesoftware.com. We are here to assist you!